About Us: Join Bytagig, a cutting-edge IT solutions company, as a Field Technician contractor. We are on the lookout for a skilled professional to contribute to our dynamic team. If you're passionate about providing top-notch onsite IT support and have expertise in networking, hardware installations, and server management, we want to hear from you.
About the BytaNation Program: The BytaNation Program aims to build a nationwide network of skilled freelance field technician engineers for efficient managed services. We will provide onboarding and training to qualified technicians.
Responsibilities:
- Onsite IT Support:
- Respond promptly to onsite service requests within a 2-hour radius.
- Conduct installations, upgrades, and troubleshooting of networking equipment.
- Hardware Maintenance:
- Install, configure, and maintain computer hardware components.
- Perform comprehensive hardware diagnostics to identify and resolve issues.
- Networking:
- Set up and configure networking infrastructure for optimal performance and security.
- Troubleshoot network connectivity issues and implement effective solutions.
- Server Management:
- Install, configure, and maintain servers to meet client specifications.
- Conduct routine server maintenance and updates.
- Documentation:
- Maintain accurate documentation of onsite activities, configurations, and troubleshooting procedures.
- Provide detailed reports to the IT team regarding service calls and resolutions.
- Customer Communication:
- Communicate effectively with clients to understand IT requirements and provide clear explanations of technical issues and solutions.
- Ensure customer satisfaction through exceptional service delivery.
- Collaboration:
- Collaborate with IT professionals and teams to address complex issues and implement robust solutions.
- Participate actively in team meetings, contributing valuable insights to enhance overall IT support processes.
Qualifications:
- Education and Certifications:
- Degree in Information Technology, Computer Science, or related field preferred.
- Relevant certifications such as CompTIA A+, Network+, or CCNA advantageous.
- Experience:
- Proven experience in onsite IT support, including networking equipment, hardware installations, and server management.
- Familiarity with various operating systems and software applications.
- Skills:
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service skills.
- Ability to work independently and collaboratively in a team environment.
- Availability:
- Must be available during regular business hours for onsite support within a 2-hour radius.
How to Apply: If you are enthusiastic about seizing this exciting opportunity, please complete the candidate application form. Additionally, please upload your resume and a brief video introduction elaborating on why you believe you are the ideal candidate for this role.
Please note: This is a contractor role (1099) with no set minimum commitment. You're also eligible to join our BonusGig referral program for increased reward. If a full-time position opens up, we'll prioritize those already part of our BytaNation program.
We welcome applications from candidates of all backgrounds.
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