BytaNation Field Technician - Open Recruiting

Remote

11 Jun 2024

Remote

Information Technology

Remote

1

1 years

About Us: Join Bytagig, a cutting-edge IT solutions company, as a Field Technician contractor. We are on the lookout for a skilled professional to contribute to our dynamic team. If you're passionate about providing top-notch onsite IT support and have expertise in networking, hardware installations, and server management, we want to hear from you.

About the BytaNation Program: The BytaNation Program aims to build a nationwide network of skilled freelance field technician engineers for efficient managed services. We will provide onboarding and training to qualified technicians.

Responsibilities:

  1. Onsite IT Support:
    • Respond promptly to onsite service requests within a 2-hour radius.
    • Conduct installations, upgrades, and troubleshooting of networking equipment.
  2. Hardware Maintenance:
    • Install, configure, and maintain computer hardware components.
    • Perform comprehensive hardware diagnostics to identify and resolve issues.
  3. Networking:
    • Set up and configure networking infrastructure for optimal performance and security.
    • Troubleshoot network connectivity issues and implement effective solutions.
  4. Server Management:
    • Install, configure, and maintain servers to meet client specifications.
    • Conduct routine server maintenance and updates.
  5. Documentation:
    • Maintain accurate documentation of onsite activities, configurations, and troubleshooting procedures.
    • Provide detailed reports to the IT team regarding service calls and resolutions.
  6. Customer Communication:
    • Communicate effectively with clients to understand IT requirements and provide clear explanations of technical issues and solutions.
    • Ensure customer satisfaction through exceptional service delivery.
  7. Collaboration:
    • Collaborate with IT professionals and teams to address complex issues and implement robust solutions.
    • Participate actively in team meetings, contributing valuable insights to enhance overall IT support processes.

Qualifications:

  1. Education and Certifications:
    • Degree in Information Technology, Computer Science, or related field preferred.
    • Relevant certifications such as CompTIA A+, Network+, or CCNA advantageous.
  2. Experience:
    • Proven experience in onsite IT support, including networking equipment, hardware installations, and server management.
    • Familiarity with various operating systems and software applications.
  3. Skills:
    • Strong troubleshooting and problem-solving skills.
    • Excellent communication and customer service skills.
    • Ability to work independently and collaboratively in a team environment.
  4. Availability:
    • Must be available during regular business hours for onsite support within a 2-hour radius.

How to Apply: If you are enthusiastic about seizing this exciting opportunity, please complete the candidate application form. Additionally, please upload your resume and a brief video introduction elaborating on why you believe you are the ideal candidate for this role.

Please note: This is a contractor role (1099) with no set minimum commitment. You're also eligible to join our BonusGig referral program for increased reward. If a full-time position opens up, we'll prioritize those already part of our BytaNation program.

We welcome applications from candidates of all backgrounds.
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