Client Support Engineer

San Diego - San Diego

22 Jun 2022

San Diego - San Diego

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We are seeking a highly motivated Client Support Engineer to join our growing team. This position will work with a VIP client on their site as well as own the overall for all our clients. This position is a combination of remote and onsite work and will require travel to customer sites in San Diego - on-site work will be 2 days per week. Our ideal teammate is comfortable operating well under self-direction, relishes the opportunity to be challenged, and can be a team player.

Responsibilities:

●Support on-site staff in San Diego, including meeting room technology,
personnel walk-ups, and onboards

●Assist with office moves and related deployments: audio-visual, structured
cabling, network and storage infrastructure

●Assists with computer imaging process and improvements via Intune, Addigy, and
VSA

●Document complex procedures and complex troubleshooting procedures related to
systems/networks/platforms software and hardware

Education
and Experience:

●Associate’s degree or related industry experience

●Minimum 3 years of experience in IT support, professional services, or similar
systems administration roles

●Professional IT Certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM,
CCNA, etc. is a plus

●Experience working either on a Helpdesk or for a Managed Service Provider (MSP)
/ IT Support Business.

●Soft skills (personality, relationship-building, communication, stress
management)

●Demonstrable experience in macOS and Windows environments

●Experience with endpoint management tools such as Addigy, Intune (Endpoint),
Kaseya VSA

●Experience in in Active Directory as well as Azure AD

●Experience with SaaS solutions including, but not limited to Microsoft 365,
Slack, Egnyte, Zoom

●Experience with file sharing protocols (SMB, NFS, etc.) and storage appliances

●If you bring additional expertise in PowerShell, Linux (Ubuntu, Amazon Linux 2,
centOS), NoMachine, etc

●Experience in the biotech space, Zoom Rooms and/or FSx for Windows you will
have an even more immediate impact

We are committed to being an equal opportunity employer. All qualified applicants will
receive consideration for employment without regard to race, color, religion,
gender, gender identity or expression, sexual orientation, national origin,
genetics, disability, age, or veteran status.